Selling to the EU

We are no longer selling products direct to the EU

We love our customers in the EU and are heartbroken that we are no longer able to provide any products to the EU. We pride ourselves on our quality control and customer service. We have never had any retail customers in the EU return - or even complain about - any of our products.

We have always understood that the bagpipe hobby is an expensive one and in order to keep prices down, we work on an extremely tight profit margin. The EUs new 14 day no questions asked return policy has the potential of costing us more money than we have to lose.  It doesn't matter how much we believe in our product, there is always a chance someone will manipulate the law to our disadvantage. Even our specialized book on bagpipe reeds, which we spend countless hours creating, is not exempt -

Note: If it is just a "specialized" technical manual but mass-produced or pre-printed for any buyer of that niche model, it is not considered personalized and is subject to standard EU return laws

That means anyone can order it, photocopy it, and send it back (at our expense) for a full refund. That is not acceptable to us. We understand the need to protect consumer rights but we are a very small, very specialized business making high quality specialized items for very little profit and this policy has the potential to cause us significant harm.